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    I. RETURN POLICY

     

    When you want to return an order, you have seven (7) business days upon receipt of the item(s) to initiate the return to the nearest branches of our third-party courier service. Table 1 below provides the specific guidelines. You have to submit a Return Form to request for Return and/or Refund. 


    It is to be noted that the return due to damaged packaging, wrong shipment, or mishandled items, shall be in a manner that the subject item(s) are in a good condition – NEITHER WORN NOR DAMAGED, with its ORIGINAL, UNOPENED MANUFACTURER’S PACKAGING. The ORIGINAL INVOICE and the RETURN FORM must be included in the parcel. Once the returned items passed the Goods.ph’s Quality Control, the return will be processed. Otherwise, you will be notified right away.

     

    Once the Goods.ph’s Quality Control approves the validity of the item(s) subject of the return, they will be processed within 5 business days. If the return is held invalid, the customer will be notified right away and the item(s) will be sent back to him/her.


    You may return your item/s to the address below:

    Return Address

    1002 2nd Floor Manila Textile Market,

    C. M. Recto, Manila, Philippines 1600


    Table 1: Return Types and Conditions

    For the return to be valid, the item(s) must comply with the Return Policy as tabulated below:

    RETURN TYPE

    DESCRIPTION

    CONDITION FOR RETURN

    ASSESSMENT PERIOD

    Defective Items

    Item/s do not work based on manufacturer’s specifications

    In original packaging; all accessories intact

    7 days upon receipt

    Items with missing components

    Item/s delivered have missing or incomplete parts

    In original packaging; all accessories intact

    7 days upon receipt

    Incorrect size, product description, and dimension of item/s

    Item/s received are incorrect

    Unopened box/packaging; seal intact

    7 days upon receipt

    Mishandled Item/s

    Item/s received are damaged due to courier mishandling

    Unopened box; seal intact

    7 days upon receipt

      

    II. CONDITION OF RETURN BASED ON PRODUCT CATEGORY

     

    Item(s) subject of Return shall comply with the conditions listed below. Refund and replacement warrants compliance thereto. Shipping fees are not subject to refund.


    Mobiles & Tablets

     

    Mobiles & Tablets must be returned in the same condition and complete package as received. Seven (7) days upon receipt.

    ___________________________________________________________________________________________________________________________________________________________ 

    Fashion

     

     Fashion items must be returned UNMARKED seven (7) days upon receipt. 

    ___________________________________________________________________________________________________________________________________________________________  

    Consumer Electronics

     

    Consumer Electronics must be returned in the same condition and complete package as received. Seven (7) days upon receipt.

    ___________________________________________________________________________________________________________________________________________________________   

    Health and Beauty


    Health and Beauty products cannot be returned due to hygiene reasons. For damaged items, please contact our Customer Service.

    ___________________________________________________________________________________________________________________________________________________________   

    Appliances

     

    Small Appliances must be returned in the same condition and complete package as received. Seven (7) days upon receipt. However, Big Appliances may not be returned depending on the condition of the item/s. You may contact the manufacturer for any defect or damaged item/s.

    ___________________________________________________________________________________________________________________________________________________________  

    Home and Living


    Home and Living items must be returned in the same condition and complete package as received. Seven (7) days upon receipt.

    ___________________________________________________________________________________________________________________________________________________________ 


    III. REFUND POLICY

    Once the Return and Refund requests are approved, we will process the refund based on your preferred mode of refund. Refunds via Credit Card, Bank Deposit, and Remittance may take 7-15 business days, while refund via Store Credit/Gift Certificate may take 2-3 business days.


    Type of Refund

    Processing Time

    Store Credit/Gift Certificate

    2-3 business days

    Credit Card

    7-15 business days

    Bank Deposit

    7-15 business days

    Remittance

    7-15 business days

     

    Bank Fees

    For orders with payments that have incurred a certain bank fee, as a company policy, Goods.ph may not issue refund of the amount of the bank fee to the customer.


    Gift Certificates

    Gift Certificates, when used in an order, are bound with terms and conditions, including an expiration date. If an order that uses gift certificate is cancelled due to customer request, Goods.ph may not provide a new gift certificate to the customer’s account.


    Do have a return request? Fill out the Return Form here.

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